Terms and Conditions

Terms and Conditions

Effective Date: January 1, 2026

Welcome to Mizon International.

These Terms and Conditions ("Terms") govern your use of the Mizon International website and all products and services offered through our online store and business operations. By accessing our website, requesting quotations, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, please discontinue using our website and services.

1. About Mizon International

Mizon International is a professional manufacturer and global supplier of premium-quality:

  • Surgical Instruments

  • Dental Instruments

  • Ophthalmic Instruments

  • Veterinary Instruments

  • Beauty Instruments

  • Orthopedic Instruments

We manufacture products for hospitals, distributors, wholesalers, importers, medical suppliers, healthcare organizations, clinics, and private-label brands worldwide.

Our headquarters are located in Sialkot, Punjab, Pakistan, one of the world's leading manufacturing hubs for surgical instruments.

Business Contact

Email:
info@mizoninternational.com

WhatsApp:
+92 325 8622134

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (Pakistan Standard Time)

2. Acceptance of Terms

By using our website, you confirm that:

  • You are legally capable of entering into contracts.

  • The information you provide is accurate.

  • You will use our website only for lawful purposes.

  • You agree to comply with all applicable local and international laws.

We reserve the right to update these Terms at any time without prior notice. Continued use of our website after updates constitutes acceptance of the revised Terms.

3. Products

We manufacture and supply professional-grade medical and beauty instruments.

Product categories include:

  • Surgical Instruments

  • Dental Instruments

  • Ophthalmic Instruments

  • Veterinary Instruments

  • Orthopedic Instruments

  • Beauty Instruments

  • Custom Instrument Sets

  • OEM Products

  • Private Label Products

Product images are for illustration purposes. Minor differences in finish, color, engraving, or packaging may occur due to manufacturing improvements.

4. Product Specifications

We continuously improve our products.

Specifications may change without prior notice, including:

  • Material

  • Finish

  • Dimensions

  • Packaging

  • Weight

  • Surface treatment

These improvements do not reduce product quality.

5. Intended Use

Our products are intended for professional use.

Certain products are designed for qualified healthcare professionals.

Buyers are responsible for ensuring compliance with local regulations regarding the purchase, importation, resale, and use of medical instruments.

6. Quotations

Price quotations are provided upon request.

Unless otherwise specified:

  • Quotations are valid for a limited period.

  • Prices may change due to raw material costs, exchange rates, or freight charges.

  • Shipping charges may not be included unless clearly stated.

7. Orders

Orders may be placed through:

  • Website inquiry

  • Email

  • WhatsApp

  • Authorized sales representatives

An order becomes confirmed only after written acceptance by Mizon International.

We reserve the right to reject or cancel any order if:

  • Product availability changes.

  • Payment cannot be verified.

  • Fraud is suspected.

  • Incorrect pricing has been displayed.

  • Export restrictions apply.

8. OEM Manufacturing

Mizon International provides OEM manufacturing services.

OEM services include:

  • Custom logo engraving

  • Private labeling

  • Custom packaging

  • Customized finishes

  • Custom product development

Customers are responsible for ensuring they have legal rights to use any trademarks, logos, artwork, or designs submitted for production.

9. Minimum Order Quantity (MOQ)

Minimum order quantities vary depending on:

  • Product category

  • Customization requirements

  • Packaging

  • OEM production

Please contact our sales team for current MOQ information.

10. Pricing

Prices are subject to change without notice.

Final pricing depends on:

  • Quantity

  • Customization

  • Packaging

  • Shipping destination

  • Payment method

Taxes, import duties, customs fees, and local charges are the responsibility of the buyer unless otherwise agreed in writing.

11. Payment Terms

Accepted payment methods may include:

  • Bank Transfer

  • Payoneer

  • Other mutually agreed methods

Production may begin after payment confirmation or according to mutually agreed commercial terms.

Late payments may delay production or shipment.

12. Production Time

Standard production generally requires:

3–10 business days

Large OEM projects or customized orders may require additional production time.

Production schedules are estimates and may vary due to holidays, raw material availability, or unforeseen circumstances.

13. Shipping

We ship internationally using trusted courier and freight providers.

Shipping options may include:

  • DHL

  • FedEx

  • UPS

  • TNT

  • Air Freight

  • Sea Freight

Delivery times depend upon:

  • Destination country

  • Customs clearance

  • Courier operations

  • Weather conditions

Estimated delivery dates are not guaranteed.

14. Customs and Import Regulations

International buyers are responsible for:

  • Import licenses

  • Customs clearance

  • Import taxes

  • VAT

  • Duties

  • Regulatory approvals

Mizon International is not responsible for delays caused by customs authorities.

15. Inspection

Customers are encouraged to inspect shipments immediately upon arrival.

Any issue should be reported promptly with:

  • Order number

  • Photographs

  • Product details

  • Description of the issue

Prompt reporting helps us investigate and resolve concerns efficiently.

16. Returns

Returns may be accepted only after written approval.

Products must:

  • Be unused

  • Be in original condition

  • Be returned in original packaging

  • Include proof of purchase

Customized and OEM products are generally non-returnable unless a manufacturing defect is confirmed.

17. Refund Policy

Refund eligibility depends on the circumstances of the order.

Approved refunds may be processed for:

  • Verified manufacturing defects

  • Incorrect items supplied

  • Orders canceled before production begins (where applicable)

Shipping charges, customs duties, and third-party fees are generally non-refundable unless required by applicable law.

18. Warranty

We strive to manufacture high-quality instruments using premium materials.

If a manufacturing defect is identified, we will evaluate the issue and determine an appropriate resolution, which may include repair, replacement, or another suitable remedy where applicable.

Normal wear, misuse, improper sterilization, accidental damage, or unauthorized modifications are not covered.

19. Quality Assurance

Every product undergoes quality inspection before shipment.

Quality control includes:

  • Material inspection

  • Dimensional checks

  • Surface finishing inspection

  • Functional testing where applicable

  • Packaging verification

20. Intellectual Property

All website content, including:

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Documents

  • Designs

  • Layouts

  • Text

is the property of Mizon International or used with appropriate authorization.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited.

21. Website Use

You agree not to:

  • Use the website unlawfully.

  • Attempt unauthorized access.

  • Introduce malicious software.

  • Copy website content without permission.

  • Misrepresent your identity.

  • Interfere with website functionality.

22. User Accounts

If customer accounts are available, users are responsible for:

  • Maintaining password confidentiality.

  • Keeping account information accurate.

  • All activity conducted under their account.

Notify us immediately if you suspect unauthorized access.

23. Accuracy of Information

We make reasonable efforts to ensure all information is accurate.

However, product descriptions, prices, availability, and specifications may occasionally contain errors.

We reserve the right to correct inaccuracies at any time.

24. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only.

We are not responsible for the content, privacy practices, or services offered by external websites.

25. Privacy

Your privacy is important to us.

We collect information necessary to:

  • Process orders

  • Respond to inquiries

  • Improve customer service

  • Enhance website functionality

  • Comply with legal obligations

For complete details, please review our Privacy Policy.

26. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Support marketing activities

  • Enhance user experience

Depending on your location, you may have rights to manage cookie preferences or opt out of certain advertising-related data processing.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Mizon International shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

28. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, labor disputes, government actions, transportation disruptions, or other unforeseen circumstances.

29. Compliance With Laws

Customers are responsible for ensuring that products purchased from Mizon International comply with the laws, regulations, and import requirements of their destination country.

30. Export Compliance

Buyers agree to comply with all applicable export and trade laws and may not use our products in violation of international sanctions or other applicable regulations.

31. Indemnification

You agree to indemnify and hold harmless Mizon International from claims, damages, liabilities, costs, and expenses arising from your misuse of the website, breach of these Terms, or violation of applicable laws.

32. Governing Law

These Terms shall be governed by the applicable laws governing the business operations of Mizon International, without prejudice to any mandatory consumer rights that may apply under the laws of your jurisdiction.

Any disputes should first be addressed through good-faith negotiations before pursuing other legal remedies where permitted.

33. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

34. Entire Agreement

These Terms, together with our Privacy Policy and any applicable policies published on our website, constitute the complete agreement between Mizon International and the customer regarding the use of our website and services.

35. Frequently Asked Questions

What products do you manufacture?

We manufacture premium surgical, dental, ophthalmic, veterinary, orthopedic, and beauty instruments.

Do you provide OEM manufacturing?

Yes. We offer OEM manufacturing, private labeling, custom logo engraving, and custom packaging solutions.

Do you ship internationally?

Yes. We supply customers worldwide using reliable courier and freight services.

What is the production time?

Production generally takes between 3 and 10 business days, depending on the size and complexity of the order.

Which payment methods do you accept?

We commonly accept Bank Transfer, Payoneer, and other mutually agreed payment methods.

How do I request a quotation?

Please contact us via email or WhatsApp with your required products, quantities, specifications, and destination country. Our sales team will prepare a customized quotation.

36. Contact Us

If you have any questions regarding these Terms and Conditions, quotations, OEM manufacturing, private labeling, bulk orders, or general inquiries, please contact us:

Mizon International

Email:
info@mizoninternational.com

WhatsApp:
+92 325 8622134

Location:
Sialkot, Punjab, Pakistan

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (Pakistan Standard Time)

We appreciate your interest in Mizon International and look forward to building long-term business relationships by providing premium-quality surgical, dental, ophthalmic, veterinary, orthopedic, and beauty instruments with reliable manufacturing, strict quality control, competitive pricing, and dependable worldwide service.